Store Policy
Customer Care
At Wish Factory, our customers are at the heart of everything we do. We are committed to providing quality products, exceptional service, and a smooth shopping experience from the moment you place your order until it arrives at your door.
If you have any questions about our products, your order, shipping, returns, or exchanges, our customer support team is here to help. We strive to respond to all inquiries as quickly as possible and provide clear, friendly, and effective assistance.
You can contact us through our website's contact form or by email. We aim to respond to all customer inquiries within 24–48 business hours.
We value your feedback and continuously work to improve our products and services. Your satisfaction is our priority, and we appreciate the trust you place in Wish Factory.
Thank you for choosing us. We look forward to helping you create a comfortable, stylish, and welcoming home.
Privacy & Safety
At Wish Factory, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
When you place an order or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. This information is used solely to process your orders, provide customer support, improve your shopping experience, and communicate important updates regarding your purchases.
For your security, we do not store your payment information on our servers. All payment transactions are processed through trusted third-party payment providers that use industry-standard encryption and security measures to protect your financial data.
We may also collect non-personal information, such as browser type, device information, and website usage statistics, to improve our website's performance and user experience.
Your personal information will never be sold or rented to third parties. We only share information with trusted service providers when necessary to process payments, fulfill orders, deliver products, or comply with legal obligations.
Our website may use cookies and similar technologies to remember your preferences, analyze website traffic, and improve our services. You can manage or disable cookies through your browser settings at any time.
If you have any questions about this Privacy & Safety Policy or would like to access, update, or delete your personal information, please contact our customer support team through our Contact page.
By using our website, you agree to the collection and use of information as described in this policy.
Wholesale Inquiries
Thank you for your interest in partnering with Wish Factory.
We welcome wholesale inquiries from retailers, boutiques, interior designers, online stores, and other businesses interested in offering our products to their customers. We are committed to building long-term partnerships based on quality, reliability, and exceptional customer service.
Our wholesale program offers competitive pricing, carefully selected home and garden products, and dedicated support to help your business succeed. Whether you operate a physical store or an online shop, we would be happy to discuss how we can work together.
To request our wholesale catalog, pricing, minimum order requirements, or additional information, please contact us through our Contact page or by email. Our team will review your inquiry and respond as soon as possible with the details you need to get started.
We look forward to partnering with you and growing together.
Payment Methods
- Credit / Debit Cards
- PAYPAL